Meet Our CEO – Kimberly Smith
CEO & Executive Director of Compass Case Management
Kimberly Smith is the CEO and Executive Director of Compass Case Management, bringing over 20 years of experience serving children with special needs, serious emotional disturbances (SED), medical fragility, developmental disabilities, and complex trauma-related conditions.
Kimberly acquired Compass Case Management and led its strategic growth into a high-integrity, family-centered care-management agency specializing in complex pediatric populations. Under her leadership, the organization has expanded its clinical scope, operational capacity, and regulatory sophistication to better serve children and families navigating New York State’s Medicaid and behavioral health systems. She has extensive expertise in HCBS Waiver services, Health Home Care Management, Level of Care (LOC) eligibility, CFTSS, care coordination, clinical documentation, and inter-agency advocacy. Her work consistently focuses on ensuring that children receive the right services, at the right intensity, in the least restrictive and most supportive environment possible.
Throughout her career, Kimberly has worked closely with families, providers, schools, hospitals, foster care agencies, county departments of social services, and state oversight entities to navigate complex systems of care. She is widely recognized for her ability to resolve service barriers, secure critical authorizations, prevent unnecessary institutional placements, and design individualized care plans that stabilize families and promote long-term outcomes. Since acquiring Compass Case Management, Kimberly has transformed the agency into a trusted partner for families seeking guidance through HCBS eligibility, service coordination, school collaboration, behavioral health stabilization, and long-term care planning.
Kimberly’s Leadership Philosophy
Kimberly believes that:
• Every child deserves to remain safely at home and in their community whenever possible
• Families deserve transparent guidance, strong advocacy, and dependable coordination
• Services should be individualized, culturally responsive, and clinically appropriate
• Systems of care must work for families—not against them Her leadership style blends clinical rigor, regulatory compliance, and deep compassion, ensuring that Compass Case Management consistently delivers services that meet both human and system-level standards of excellence.
A Personal Commitment
Kimberly’s work is rooted not only in professional expertise but also in a deep personal commitment to dignity, equity, and access to care. She is known for her hands-on involvement in complex cases, her responsiveness to families in crisis, and her unwavering dedication to protecting children’s rights to medically necessary and developmentally appropriate services. Her vision continues to guide Compass Case Management as it expands access to HCBS Waiver services, care coordination, and community-based supports across New York State.